Returns & Exchanges

Due to the perishable nature of our premium seafood, we cannot accept physical returns; however, we are committed to ensuring your satisfaction through replacements or refunds for any quality issues. If your order arrives damaged or fails to meet our freshness standards, please contact us within 24 hours of delivery.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, immediately check your Alaskan King Crab shipment to ensure it is still frozen or chilled and that the packaging is intact.

• 2.
  Document the Issue

  Take clear photographs of the product and any damaged packaging to help our quality control team verify the condition of your order.

• 3.
  Contact Support

  Email our customer service team within 24 hours of receipt with your order number and the photos of the affected items.

• 4.
  Resolution Process

  Our team will review your claim and issue a full refund to your original payment method or ship a replacement order at no additional cost.